Wednesday, 12 November 2014

miffed with Talk Talk

I've referred to this post so many times that I thought I'd rescue it from the backwater of my old blog, and reproduce it here. It is an account of the fun we had trying to wring customer service out of Talk Talk. Have you had the 'pleasure'?


Bring me the Head of Talk Talk

It may take you by surprise when I say that I really really like to communicate...

When I was a teenager, I spent a lot of time on the 'phone. Arranging to meet people, and not being the last one to hang up in daily chats with my boyfriend (who lived far away).

When I went to University I discovered the wonders of Pegasus Mail. You could get a list of all the people who were logged in, and choose one whose name you liked the look of to email. I would have long rambling conversations about life, the universe, and everything, with people who never seemed half as interesting when I actually met them!

Later I got into hotmail, then googlemail, and into Bebo, then Myspace, and now, glorious Facebook. I love writing, I love sharing pictures, and I love communicating with friends, and friends of friends. I think of Facebook as being like a big room where lots of friends are having conversations, which I can choose to join if I wish. Sometimes I find some of those conversations ugly, and in those circumstances I generally ignore them and move on, but sometimes I have unfriended people. I know that means I don't get an accurate view of the world, but it's my world.

I love that I've now got a smart 'phone, and it's always been fine that I have limited internet access with my package as I just go on wifi at home... so I was a bit worried that Talk Talk were going to take a couple of weeks to bring us broadband... but I figured I could manage a couple of weeks, right?

Not so much.

I quickly ran out of internet access on my 'phone, and have been using Kenny's, when I can (when he's in, not using it, and it's got enough charge), which is painfully slow, but I thought it would be alright for a bit...

Until Kenny 'phoned up Talk Talk, who had agreed to provide our telephone, broadband, and television, and helped us set up a direct debit to pay for it. We were wondering exactly when we would get our television box, and broadband, and why we still haven't got a home telephone connection...

Oh, they said, it's you, they said, erm, well, yeah, we don't cover your area, so that's why you've got no 'phone...

So, we've got to find another provider, after TWO WEEKS of nothing, and the light of communication at the end of the tunnel is still far, far away... in fact, we've not signed up with anyone yet. So what do you think? We can get BT Vision or Sky. Recommendations anyone?



Little girl is not pleased about not getting to watch her on demand programmes!